Packaged Application Services

7CC Group Package Application Services provide comprehensive and cost-effective management of packaged (ISV) applications. 7CC Group Package Application Services include a set of offerings that provide customers with ongoing support and maintenance for dominant ISV packages — SAP, PeopleSoft, Siebel Systems, Lawson, Ariba and Oracle.
We provide the skills, expertise, processes, tools and methodologies needed to manage your package application implementation. The offerings provide flexible and effective ongoing support that is crucial for you to realise a return on investment in the application. We will work with you to build a stable application environment and implement processes with defined service levels — enabling you to better predict and reduce the costs associated with your packaged applications.

Whether you are implementing a new packaged application or upgrading existing applications, it is essential to do it quickly to rapidly realise the business benefits. Using proven delivery methods, our professionals will work with you to develop predictable schedules. This helps reduce the time to delivery for new implementations and upgrades, better enabling you to meet the challenges of managing end-user satisfaction, ongoing information technology and infrastructure management goals, and requests for functional enhancements.

The ongoing support and maintenance of the package as well as optional implementation and user help desk support of the package are delivered with 7CC Group resources skilled and experienced in the package. The resources can be located at a customer site or provided through shared onshore or global application centers. Our experts have package-specific knowledge gained directly from many customer implementations worldwide and can help with virtually every aspect of your packaged application needs.